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Frequently Asked Questions (FAQs)

The Engrave on Wood Case is a premium wooden phone case that can be customized with a design, text, or image of your choice. We laser engrave your personalized artwork directly onto natural wood for a sleek, timeless finish.

The Personalize Your Memories Case is a unique phone case that allows you to print your most cherished memories—like photos of loved ones, pets, or special occasions—directly onto the case. It’s a beautiful way to carry your memories with you wherever you go.

Send your desired design via WhatsApp or email. Alternatively, feel free to message us directly through our website or social media. We’ll guide you through the personalization process to make sure it’s exactly how you envision it.

We accept most common image formats such as JPG, PNG, PDF, or SVG. If you're unsure, just send us what you have and we’ll help make it work.

We accept bank transfers, and online payments via secure gateways.

Due to the personalized nature of our products, we generally do not accept returns or exchanges unless the item is defective or damaged. Please check our Return Policy for more details.

Production typically takes 2-3 business days, and shipping within the UAE takes another 1-3 business days. For international orders, delivery times may vary based on the destination.

Yes! We provide a digital mockup after your order is placed. Once you approve the design, we move forward with production.

Absolutely. We welcome bulk and corporate orders and offer special pricing. Please contact us directly at info@glitters.ae for more information.

If you realize there’s an error in your submission, please contact us immediately. We can make changes as long as production hasn't started.

Due to the custom nature of our products, returns and exchanges are generally not accepted unless there’s a defect or error on our part. Please double-check all details before confirming your order.

We currently offer cases for a wide range of iPhone and Samsung models. If you don’t see your phone listed, feel free to reach out, and we’ll do our best to accommodate your request.

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