Privacy Policy

At Glitters Mobile & Accessories Trading, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our online store at https://glitters.ae. By using our services, you agree to the practices described in this policy.

1. Information We Collect

When you make a purchase, register for an account, or contact us, we collect personal details including your name, email address, phone number, delivery address, and payment preferences. We may also collect technical data such as your IP address, browser type, and the pages you visit on our website. This data helps us serve you better and improve your overall shopping experience.

• Personal Informationlike your name, phone number, email, and shipping address — mainly collected when you make a purchase or register an account.
• Order Informationsuch as products you’ve bought, your preferred payment method, and your delivery details.
• Technical Informationlike your IP address, the device you’re using (mobile or computer), your browser type, and which pages you visit. This helps us improve your experience on our website.
• Payment Informationif you pay through direct bank transfer or choose cash/card on delivery. Note: We do not store your card or bank details on our website.  

2. How We Use Your Information

Your personal data is primarily used to fulfill your orders, deliver products, provide customer support, and keep you informed about your purchases. We may also use your contact information to send you updates, promotions, or newsletters if you have opted in. Additionally, we use analytics data to understand user behavior on our website and enhance site functionality.

3. Payment and Financial Information

To facilitate transactions, we offer two payment options: direct bank transfer (via online banking or cash deposit machine) and cash or card on delivery. For direct transfers, payment instructions are provided at checkout. We do not store or process your bank or card details on our servers; all financial transactions are handled securely through our trusted payment providers.

 

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to personalize your experience, remember your preferences, and analyze website traffic. Cookies help keep your shopping cart active, track your session, and identify popular products. You can choose to manage or disable cookies through your browser settings; however, this may affect the functionality of certain features.

• Remember your login or items in your cart.
• Show you relevant products and promotions.
• Understand how visitors use the website so we can improve it.

You can choose to disable cookies in your browser settings. Just know that doing so might affect some parts of the website, like checkout or login.

 

5. Sharing of Information

We do not sell or rent your personal data. However, we may share your information with reliable third-party service providers who help us operate the website, process payments, deliver products, and improve services. These partners are contractually obligated to keep your information secure and use it only for the purposes specified by us. We may also share data when required by law or to protect our legal rights.

6. Data Retention

We retain your personal data only as long as necessary to provide services to you and meet our legal obligations. Your purchase history and account information may be stored for customer support and tax purposes. Analytics data is kept for a limited time to help us evaluate site performance and user behavior.

7. Data Security

Protecting your information is a top priority. We implement industry-standard security measures including encryption, firewalls, and secure servers to prevent unauthorized access, alteration, or disclosure of your data. While no method of transmission over the internet is 100% secure, we strive to use all commercially acceptable means to protect your information.

8. Children’s Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a child without verified parental consent, we will delete it immediately.

9. External Links

Our website may include links to third-party websites. These sites have their own privacy practices and we do not control or assume responsibility for their content or policies. We encourage you to review the privacy statements of any linked websites before providing any personal information.

10. Your Rights and Choices

You have the right to access, update, or delete your personal information. You may also choose to opt out of promotional communications at any time by following the unsubscribe link in our emails or contacting us directly. If you have an account, you can log in to update your preferences and contact details.

• Access or update your details by logging into your account.
• Unsubscribe from promotional emails at any time.
• Ask us to delete or correct your information.
• Contact us with any questions about how your data is used.

We’re here to make sure your privacy is always respected.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with a revised "Last Updated" date. We recommend checking this page periodically to stay informed about how we protect your data.

12. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or the way we handle your data, please contact us by email at info@glitters.ae or through our contact page at https://glitters.ae/contact-us.